Discover
The Opportunity
THE OPPORTUNITY
Reporting to the MCC Operations Lead, the Communications Officer is responsible for the processing of requests for service for the provincial EHS system. In this role, you may be tasked with acting as a call taker or dispatcher during shift operations. The Communications Officer serves as the first contact with the caller and, as such, will often be called upon to calm and direct the actions of incoming callers pass on pertinent information and provide direction to responding agencies. You must possess the innate ability to perform several tasks at one time.
In a capacity covering a broad range of duties and responsibilities, the mission of the Communications Officer will be to contribute to the overall operational status of the Communication Centre as fully functional while meeting or exceeding customer/ patient expectations during assigned shifts.
The Communications Officer assists with the effective, indirect delivery of patient care, by aggressively following Deployment Plans, following standardized call-taking procedures and protocols including, the effective delivery of pre-arrival and post-dispatch instructions and through positive collaborative practice with all team members
As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.
What you'll do
Responsibilities
Duties and Responsibilities
The position entails, but is not limited to the following:
- Maintains high standards for health, safety, welfare and ethical behavior
- Adheres to all policies, procedures, directives and Standard Operating Guidelines of agencies, institutional and regulatory bodies which are approved and/or adopted by the Centre
- Responsible to fulfill various functions of the role including but not limited to, processing of incoming calls, dispatching of appropriate resources and handling general inquiries according to proper procedure
- Responsible for maintaining a clean and organized workspace
- Responsible to ensure the timely and accurate completion of required paperwork and reports
What you'll need
Qualifications
QUALIFICATIONS AND REQUIREMENTS
Education/Experience:
- Minimum Grade 12
- Ability to successfully complete specialized training provided by EMC
- Paramedic licensure through the Nova Scotia College of Paramedics is considered an asset but not required
- Experience as a Communications Officer/Dispatcher within a high-performance Medical Communication Centre an asset
Knowledge & Skills:
- Ability to accurately type 25 words per minute.
- Ability to work under pressure in a fast paced environment Excellence in customer service
- Excellent communication and interaction skills
- Must have functional working knowledge of computer software, including but not limited to Microsoft Office
- Preference may be given to candidates who are bilingual
- Responsible for using proper telecommunications technique and etiquette
PHYSICAL REQUIREMENTS
The employee will spend various periods of sitting, standing, walking, crouching, lifting, and/ or carrying light objects. Required to maintain prolonged periods of repetitive motion and/or body position for possibly long periods of time, such as sitting at meetings, or at a desk setting. Employee will be reading data or inputting data, operating computer, and talking on the telephone. Use and exposure to general office equipment such as fax, photocopier, printer, and personal computer. Frequent exposure to low to moderate noise levels.
We're looking for
Core Skills
A little bit about us
Emergency Medical Care Inc. (EMC)
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness.
Are you interested?
Work With Us
ABOUT US
Emergency Medical Care Inc. (EMC) is a wholly-owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and Wellness. EMC also operates TeleHealth 811 Mental Health and Addictions for Nova Scotia and Prince Edward Island for the Department of Health.
EMC delivers a high-quality pre-hospital care program and Telehealth service to Nova Scotian's every day. We achieve this through more than 1,400 employees, including highly trained paramedics, nurses, medical communication officers, and support staff.
As an employee of EMC, we are accountable to our patients, coworkers by participating in, supporting all safety-related initiatives, and acting in a manner that fosters a culture that focuses on patient safety and a healthy, safe and respectful workplace.
EMC falls under the Nova Scotia provincial protocol for mandatory COVID-19 Vaccination. In accordance with this mandate, subject to any approved accommodation, all new employees hired or existing employees (applying for new positions) will be required to be fully vaccinated against COVID-19. For clarity, "fully vaccinated" means 14 days or more after receiving the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.
Our goal is to be a diverse workforce representing the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates, including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, and persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.
If you are interested in this position and would like to be a part of a high-performing organization, please send us your cover letter and resume.
We thank all applicants for applying; however only those selected for an interview will be contacted.