Discover
The Opportunity
Position: Collections Officer (One Year Contract)
Department: Service Centre, Enrolment Services
Annual Salary: $47,000 - $54,000 + 4% in lieu of vacation
Under the direction of the Associate Registrar, Student Finances, the Collections Officer will identify and communicate via email, phone and in-person with students at risk of non-payment; contact, monitor, and collect on outstanding accounts; manage and follow up on student payment arrangements; and maintain accurate financial and demographic records and reconcile records between the university and collection agencies.
What you'll do
Responsibilities
Duties as the Collection Officer include, but are not limited to:
- Contacting past and current students and collecting overdue accounts.
- Planning phone campaigns and working with front counter staff.
- Communicating collection processes and the impact of non-payment to students.
- Meeting with students, in-person and over the phone/email to make payment arrangements.
- Maintaining, monitoring and following up on payment promises and arrangements.Liaising with Collection Services of Nova Scotia and Collection Agencies regarding the 1st and 2nd placement of accounts.
- Identifying groups of students at risk of non-payment.
- Maintaining accurate, comprehensive records and reconciliations of assigned accounts.
- Maintaining accurate records for student contact information and ensuring agencies are updated as needed.
- Working with International Student Services to understand the full impact on registration, transcript and letter denial decisions.
- Processing transcript denials and working with involved parties to resolve balances along with making decisions on exceptions.
- Enforcing the University's credit practices.
What you'll need
Qualifications
To be the successful Collections Officer you will possess an undergraduate degree (business/commerce preferred) with at least two (2) years of direct experience or a minimum of five (5) years of direct experience. You demonstrate excellent communication skills, both oral and written; strong analytical skills with proven problem solving ability; and knowledge of University's policies, practices and terminologies. Knowledge of Canadian student loan programs; knowledge of financial or student counselling; and experience working in the Banner information system will be considered assets.
We're looking for
Core Skills
A little bit about us
Saint Mary’s University
Saint Mary's University is one of Canada's top primary undergraduate universities--known for its international collaborations, leadership in entrepreneurship, and research that benefits local and global communities. Our programs in Arts, Science, Graduate Studies and the Sobey School of Business are among Canada's best and feature professors who are committed to the success of their students. Saint Mary's provides our 7,000 students with a place that fosters possibility, excellent research opportunities, and distinguished graduate and professional programs combined with a caring community. Nestled in the heart of Halifax, Nova Scotia, on Canada's east coast, Saint Mary's University is marked by iconic buildings, green spaces and fresh ocean air. The Saint Mary's University community is committed to a prosperous future for the world-a world without limits.
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Are you interested?
Work With Us
Apply for this opportunity online by visiting www.smu.ca/employment and use our online application system through CareerBeacon. Select the position you are interested in and apply by clicking the "Apply Online Now" button. Please include the names of three professional references. No telephone calls please.
Competition Opens: September 18, 2018 Competition Closes: September 28, 2018
Saint Mary's University hires on the basis of merit and is committed to the principles of employment equity. Saint Mary's University encourages applications from qualified women, visible minorities, Aboriginal people, and people with disabilities. Preference will be given to Canadian citizens and permanent residents of Canada.
Saint Mary's University thanks all applicants for applying. Only those selected for interviews will be contacted.
Saint Mary's University promotes a scent free environment and is proud to be tobacco-free as of September 1, 2013