University of New Brunswick

Closing Date: June 21, 2023 at 4:00 PM

COLLEGE OF EXTENDED LEARNING

The College of Extended Learning (CEL) is the primary lifelong learning outreach vehicle for the University and carries critical community-building and revenue-generation functions. CEL is an educational entrepreneurial unit of UNB that contributes to the economic, social, and cultural life of the province by providing educational programs and services to a wide spectrum of learners within New Brunswick and beyond its borders. Four programming units and three core services units comprise CEL.

WHAT WE OFFER

Full-time | 3-Year Term | Fredericton | Hybrid

UNB is committed to ensuring employees can maintain a healthy work-life balance. As such, we are proud to support a hybrid work approach, which includes flexible hours and work-from-home options.

Standard Work Hours: Mon - Fri | 7:45 am - 4:00 pm | 36.25 hours per week

Salary Range: $21.91 - $25.44 per hour

YOUR FOCUS

Reporting to the Supervisor of Client Services, the Secretary PL4 (Client Services Representative) acts as the first point of contact for clients and other members of the public and University community for CEL. The primary responsibility of the position is to provide clients with accurate information, registration, and fee payment services for the wide variety of programs and courses offered.

• Provide customer service to students, the university community, and the public by telephone, e-mail, and at the reception counter in a professional, courteous, and confidential manner.
• Provide personalized, timely, and accurate responses on a wide variety of programs and course offerings.
• Carry out financial transactions, such as payment of fees, with a high degree of accuracy and responsibility.
• Reconcile payments daily and/or student balances.
• Provide accurate data input to the student systems for registration and record updates.
• Carry out regular filing duties for the college filing system.
• Provide administrative support services for CEL staff as required and approved by the supervisor.
• Operate all standard office equipment.
• Perform other related duties as required.

WHAT YOU BRING

• 2-year Business Administration Diploma.
• 3+ years' related experience in a client service environment.
• An equivalent combination of training and experience may be considered.

Additional Strengths

• A university degree in related field is considered an asset.
• Experience with Microsoft Office (Excel, Word, PowerPoint).
• Experience with the Colleague platform would be an asset.
• Knowledge of accounting principles is considered an asset.
• Bilingualism is considered an asset.
• Excellent interpersonal skills demonstrating discretion, tact, and judgment, both oral and written.
• Demonstrated strong customer service skills and orientation.
• Strong organizational skills and the ability to multitask.
• Ability to work independently and as part of a team.