The Opportunity

Fredericton, NB
$23.59 - $27.92 / hour
Competition Number: #022-23.24

Closing Date: May 29, 2023 at 4:00 PM


The Office of the Registrar provides front-line client service support to our academic community, current and former students as well as alumni. The Office of the Registrar is a core service unit that supports the academic mission of the university.


Full-time | 1-Year Term | Fredericton | On-Campus

Standard Work Hours: Mon - Fri | 7:45 am - 4:00 pm | 36.25 hours per week

Salary Range: $23.59 - $27.92 per hour


Reporting to the Associate Registrar - Records & Registration Services, the Clerk PL5 (Client Services Grades Program Officer) is a member of a 6 staff team in the Records & Registration unit. The Records & Registration unit plays an integral role in ensuring the academic integrity and accuracy of our academic records.

  • Receive and enter grades, review course end dates, process approved extensions, process final grades when extensions are expired, review missing grade reports, etc.
  • Support the academic community in using online grading tools by referring to the appropriate tools/resources.
  • Responsible for Academic Decision duties: student correspondence, record changes, provide accurate record of student registrations.
  • Provide daily coverage for Reception/Customer Service area: data entry, transcript inquiries, fees, provide letter services for student requests, complete student education forms, process mail, etc.
  • Act as point of contact for Final Course Grade Reviews. Manage all administrative functions in accordance with university regulations and strict deadlines, liaise with academic units to set up review committees, record decisions on the student record, and communicate the outcome to students and effects it has on their record.
  • Responsible for the Final Course Grade Review database administration.
  • Provide general administrative support to the academic appeals portfolio.
  • Process deferred exams/off-campus exam applications. Make decisions on approval, manage all administrative responsibilities, maintain a high level of accuracy, confidentiality and provide guidance on university regulations.
  • Provide support for STU program registrations.
  • Act as the main contact for registration/work placements for Co-op and PEP programs. Track registration/work placements in database, advise co-op coordinators, and contact external partners as necessary.
  • Receive and update student records with minor, areas of specialization, major and honours declarations.
  • Support complete withdrawal processes.
  • Perform other related duties, as required.


  • Post-Secondary diploma/certificate in office administration.
  • 3-5 years of related experience and customer service experience.
  • An equivalent combination of training and experience may be considered.

Additional Strengths

  • An Undergraduate degree is considered a strong asset.
  • Experience with Colleague UI or other database management systems is an asset.
  • Skills in problem-solving and decision-making.
  • Exceptional communication skills demonstrating discretion, tact, and judgment.
  • Attention to detail, exceptional organizational skills, and a high level of accuracy.
  • Ability to work independently, as part of a team, and proven ability to meet deadlines.
  • Ability to effectively handle and maintain confidentiality.
  • Proficient in office technology, and comprehensive knowledge of Microsoft O365 (particularly Word, Excel, Teams, and Outlook).

A little bit about us

University of New Brunswick

The University of New Brunswick employs more than 3,200 full- and part-time staff, including faculty, support staff and students. UNB values people and we have proudly been named as one of Canada's Top 100 Employers for 2023 and one of Atlantic Canada's Top Employers for 2023.

UNB is situated on the unceded territory of the Wolastoqiyik and Mi'kmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research.

Are you interested?

Work With Us


UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.


This position is part of the UNIFOR, Local 4504 employee group and falls under the SALAC Collective Agreement.


The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.