University of New Brunswick

Closing Date: April 11, 2024 at 4:00 PM

Centre for Enhanced Teaching & Learning

The Centre for Enhanced Teaching & Learning promotes a strong culture of teaching & learning excellence, helps educators and faculties develop and deliver excellent course and curricula, supports educators use of instructional technology and media, and facilitates the development and use of exceptional teaching & learning spaces, both physical and virtual.

WHAT WE OFFER

Full-Time | Continuing | Fredericton | On-Campus

Standard Work Hours:

Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week

Additional Working Conditions:

• Ability to operate a delivery van.
• Able to lift and carry equipment.

Salary Range: $29.10 - $36.39 per hour

YOUR FOCUS

Reporting to the Director, Classroom Technology Services, the Classroom Technology Services Supervisor is responsible for providing audiovisual services across campus and operates a busy equipment pool centre that provides walk-up clients (students/staff/faculty) with equipment via short-term loans. This position manages the team that operates from one main facility (D'Avray), one satellite facility (Tilley), plus a roving van to handle deliveries and immediate support needs.

• Provide team training for a broad and complicated suite of media equipment: cameras, lights, laptops, projectors, sound recorders, etc. Provide on-site instruction for UNB faculty and staff.
• Train team on the delivery of equipment to classrooms and equipment setup.
• Evaluate, develop, and implement policies and procedures to manage and improve service/quality of services.
• Design, craft, and implement an effective schedule in collaboration with staff.
• Monitor and supervise quality control procedures to ensure that resources are in good working order at all times.
• Test and inventory new audio, video, and multimedia equipment purchases.
• Collaborate with various Faculties across campus to assess needs, provide advice, and work closely with them to determine equipment demands for class projects.
• Ensure new faculty, staff and students are aware of all the services and technology available from the Equipment Pool and pre-installed in classrooms and teaching spaces.
• Provide instruction in the use of audio/video conferencing equipment and smart classrooms to clients.
• Advise and assist clients with the operation, diagnostics and troubleshooting of systems.
• Support technically advanced teaching and conferencing installations, such as the auditoriums, video conferencing classrooms, and active/collaborative learning spaces.
• Manage the Classroom Hotline ticket system.
• Develop an expert-level of knowledge of learning technologies, and the latest products and capabilities, and anticipate and procure the types of equipment that will be needed to meet the evolving teaching & learning requirements of the university.
• Track, map use, and determine priorities for equipment purchases that are covered by the annual budget and additional needs which may need to be funded.
• Research, write and produce a yearly report providing a thorough and comprehensive accounting of the running of the equipment pool.

WHAT YOU BRING

• Post-secondary education in a related field.
• Five or more years of experience working with audio-visual and multimedia equipment in a secondary school, college or university environment.
• An equivalent combination of education and experience may be considered.

Additional Strengths

• Ability to supervise others from various backgrounds, including student workers.
• Strong organizational skills, with the ability to plan, schedule, and prioritize services.
• Technical capacity to keep current with evolving audio visual and multimedia technologies and systems.
• Excellent communication skills to both instruct, support, and aid clients (both internal and external).
• Familiarity with IOS and Windows operating systems and Microsoft O365 Suite.
• Familiarity with Webcheckout, considered an asset.