Discover
The Opportunity
This role will focus on driving user adoption, deployment readiness, and end-user support, ensuring successful transition and sustained business outcomes.
The consultant will work closely with client stakeholders, product teams, and delivery partners to execute change strategies, support communications, and enable end users throughout deployment.
PLATO is Canada's only Indigenous-led, Indigenous staffed software testing services firm. We insist on working with quality people who share our passion for quality testing, and have built a team of people who also believe quality is the most important deliverable. Our team of software testing specialists believe that better software leads to a better world.
We are committed to building strong communities - PLATO trains and employs members of First Nations, Metis, and Inuit communities across the country and strives to build a network of 1000 Indigenous software testers across Canada. PLATO has offices on or near Indigenous communities across Canada, in Fredericton, Miramichi, Sault Ste Marie, Regina, Calgary, Edmonton, Vancouver, and Victoria.
We are currently looking for an experienced Change Management Consultant for a contract opportunity from June 15 to Dec 31 of 2026, with the possibility of renewal.
** Please note that a current Government of Canada Reliability Clearance, or higher, is preferred, eligibility is required.
This position can be done fully remotely from Canada, but will be required to work in East Coast time.
This role will focus on driving user adoption, deployment readiness, and end-user support, ensuring successful transition and sustained business outcomes.
The consultant will work closely with client stakeholders, product teams, and delivery partners to execute change strategies, support communications, and enable end users throughout deployment.
What you'll do
Responsibilities
- Execute change management strategies and adoption tactics aligned to readiness milestones, monitoring adoption indicators and addressing resistance or gaps
- Assess and coordinate organizational readiness across people, process, and tools, supporting go-live planning and readiness checkpoints with business and delivery teams
- Contribute to end-user support models (e.g., hypercare, service desk), triaging and escalating issues while analyzing support trends to drive improvements
- Develop and deliver targeted communications aligned to key milestones, collaborating with stakeholders to ensure messaging is clear, consistent, and timely
- Partner with SMEs to update procedures and job aids, ensuring documentation reflects system changes and supports user readiness with clear, accessible materials
- Support defect tracking and resolution with product and technical teams, prioritizing issues based on business impact and communicating status and workarounds to users and stakeholders
What you'll need
Qualifications
Required Skills:
- 5+ years of experience in change management, business transformation, or organizational readiness
- Strong stakeholder engagement and communication skills
- Ability to translate complex changes into clear, user-friendly messaging
- Experience with procedural documentation and end-user materials
- Strong organizational and coordination skills in fast-paced environments
- Analytical mindset with ability to interpret user feedback and support data
- Ability to work effectively in a client-facing, collaborative environment
Nice to Have:
- Experience supporting large-scale IT or business transformation programs, preferably within the public sector
- Familiarity with deployment support, hypercare models, and user adoption strategies
- Bilingualism (English/French) is considered a strong asset
- Familiarity with an Agile workplace (SAFe framework)
We're looking for
Core Skills
A little bit about us
PLATO
Who We Are
PLATO is a software testing and technology services company trusted by clients around the world.
In addition to providing our clients the highest quality software testing services, PLATO is creating careers in technology for First Nations, Inuit, and Métis people from coast to coast to coast through our innovative train-and-employ model. Since 1997, we have been helping organizations all over the world reach their quality objectives by delivering scalable, proven, quality-centric managed services. Companies such as Apple, Suncor, TD Bank, Medavie, BCLC, LinkedIn, Boeing, and many others have gained considerable advantage from our Quality Assurance (QA), Testing, and eLearning expertise and experience.
We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles and implement quality-centric solutions. We develop innovative approaches and solutions, designed to generate increased efficiencies, competitive advantage, and market share for our clients.