The Opportunity

Halifax, NS
Financial Services
Full-time - Permanent

The Card and Online Fraud Analyst reports to the Team Lead, Card and Online Fraud, and will assist in the design, development, and maintenance of the Group Enterprise Risk, Card Fraud and Group Cyber Fraud programmes and projects. This includes proactive monitoring and review of alerts and transaction activity in order to manage suspicious activity, potential security incidents and cyber fraud for online banking and bank card fraud.

What you'll do


• Assisting in the design, development, testing, maintenance, documentation of security and fraud-related tasks, working closely with Group Enterprise Security and lead Group Cyber Fraud programmes and projects
• Providing recommendations for the improvement of the Bank's fraud management programme, as well as on a broad range of projects, including the evaluation and recommendation of technical controls
• Delivering training programmes on information security and privacy for Bank staff and management
• Maintaining technical and business-relevant metrics to measure the efficiency and effectiveness of assigned aspects of the programme
• Analysing activity on cardholder accounts, as alerted by various fraud detection tools and reports, to identify suspicious transactions and take action to block accounts in situations where fraud is suspected
• Initiating chargebacks, second chargebacks, collections, pre-compliance/compliance requests, good faith letters and/or arbitration requests, as necessary, and to limit financial loss to the bank
• Reviewing security alerts and bulletins issued by MasterCard and Visa
• Processing all chargeback and fraud-related transactions in a timely manner
• Keeping abreast of any newly identified fraud patterns and Visa and MasterCard chargeback rules and regulations, and escalating new patterns to the Supervisor for further research when necessary
• Where appropriate, closing accounts and requesting the issuance of new cards
• Maintaining operational audit logs and appropriate incident details as required in preparation for, and participation with, internal and external auditing engagements
• Aiding peer managers in understanding and responding to security, fraud and audit findings reported by internal and external auditing departments
• Proactively monitoring and reviewing real-time alerts and transaction data for suspicious activity and potential security incident and cyber fraud
• Reviewing and investigating irregular activities highlighted by the security and fraud monitoring software and suspicious activity reported by end users
• Creating, managing and/or seeing through to completion various tickets or requests relating to payments, OTP and PUSH, including:
1. enrolments
2. delayed transactions
3. profile security
• Performing investigations as necessary on select transactions, subject to the Bank's internal guidelines
• Liaising with vendors, service providers and staff in Group locations and business units as necessary regarding potential security incidents, cyber fraud, or errors
• Liaising with Bank Card Security teams and service providers as necessary regarding potential security incidents, cyber fraud, or errors. Undertake cross training on card fraud and online systems, processes and applications to act as cover for fraud team members as and when required
• Participating in training courses as required to maintain excellence in the job function
• Acting as a self-motivated individual, maintaining responsibility for the monitoring process and performing with little direct supervision
• Undertaking analysis and monitoring of phishing/smishing attacks on customers in conjunction with the wider ICS team in East and West regions

What you'll need


• Banking/finance industry or police/military service experience
• Detail-oriented, with demonstrated analytical and problem-solving skills and the ability to recognise non-obvious systems activity patterns - anomaly detection software solutions considered an asset
• Strong technical documentation skills, with the capacity to both write and analyse technical documentation
• Excellent organisation, oral and written communication skills
• Ability to manage and participate in technology projects
• Team player who will be able to work independently
• Proficiency in Microsoft Office suite of applications

A little bit about us

Butterfield Support Services (Halifax) Limited

Our Vision

To be the leading independent offshore bank and trust company

Our Mission

To build relationships and wealth

Our Values

Approachable - Collaborative - Empowered - Impactful


Butterfield is a full-service bank and wealth manager headquartered in Hamilton, Bermuda, providing services to clients from Bermuda, the Cayman Islands, Guernsey and Jersey, where our principal banking operations are located, and The Bahamas, Switzerland, Singapore and the United Kingdom, where we offer specialized financial services. Banking services comprise deposit, cash management and lending solutions for individual, business and institutional clients. Wealth management services are composed of trust, private banking, asset management and custody. In Bermuda, the Cayman Islands and Guernsey, we offer both banking and wealth management. In The Bahamas, Singapore and Switzerland, we offer select wealth management services. In the UK, we offer residential property lending. In Jersey, we offer select banking and wealth management services. Butterfield recently established a Support Services Centre in Halifax, NS. Butterfield is publicly traded on the New York Stock Exchange (symbol: NTB) and the Bermuda Stock Exchange (symbol: NTB.BH).

Butterfield in Halifax

Butterfield Support Services (Halifax) Limited provides centralized, shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services, and Compliance. Our team in Halifax is expanding to meet the growing and diverse needs of our businesses globally.

Why Butterfield?

With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities, and comprehensive benefits. We provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring to work. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.

To learn more about the Butterfield Group please visit