Discover

The Opportunity

Saint John, NB
Customer Service
Entry Level
Part-time - Permanent
  • Contract Length: May 1, 2017 - November 1, 2017 (potential for extension).
  • Reports to: Director of Beer Appreciation and Communications

Moosehead Breweries is Canada?s oldest and largest independent brewery owned and operated by the Oland family, established in 1867. We are currently recruiting for a contract ?Brewery Ambassador? to join our team at the Brewery in Saint John, New Brunswick.

The Brewery Ambassador is responsible for facilitating public brewery tours to give our consumers a glance inside the inner workings of our Brewery by providing an excellent educational experience in all things Moosehead beer.

The Ambassador will conduct group tours, provide assistance to guests, answer questions and provide information both in person and over the phone ensuring all guests have an educational and enjoyable experience at the brewery. Training on beer styles, the brewing process and Moosehead history will be provided upon hire.

What you'll do

Responsibilities

  • Facilitate public tours, education, tastings and interactions with brewery guests.
  • Describe beers, brewing techniques, and brewery history; answering any inquiries from consumers.
  • Serve beer for tastings.
  • Work cross functionally with departments including; Brewing, Packaging, Marketing, Sales and Communications.
  • Understand and respond to a diverse population.
  • Manage retail items/inventory processing for the gift shop.
  • Responsible for ensuring tours follow all safety protocol.
  • Accurately updating and entering tour information into a database.
  • Participate in promotional or industry events as required.
  • Must be available to work a flexible work schedule - 40 hours per week. 
  • Must be available to work weekdays, evenings, weekends and some holidays (varied hours based upon availability and volume).

What you'll need

Qualifications

The Ideal Candidate

  • Has post-secondary education
  • Has a passion for great beer, beer culture and championing our products
  • Has excellent customer service and public speaking skills
  • Is always willing to learn
  • Has an energetic and dynamic personality
  • Is known to be very approachable and enjoys engaging with consumers
  • An all hands-on deck attitude
  • Ability to work independently and as part of a team
  • Ability to be attentive to all aspects of the manufacturing environment while working
  • Prior public speaking or tour guide experience would be considered an asset
  • Previous customer service experience required
  • Must be at least 19 years of age. 

A little bit about us

Moosehead Breweries Limited

Moosehead Breweries is the last major brewery in Canada still owned by Canadians. Headquartered in Saint John, New Brunswick, the company has been led by the Oland family since 1867. After more than 150 years, our rich history is as rich as the flavour of our beer. What makes Moosehead so unique is that when challenges arise, we face them head-on. At Moosehead we're a team of doers. We believe that obstacles are opportunities to show the world what you're capable of. We exist to reawaken and reward the courage to go after what's difficult.

Are you interested?

Work With Us

Qualified, interested and dynamic individuals are invited to apply. We are accepting applications until April 14, 2017 by 5:00pm AST.

Moosehead Breweries greatly appreciates the interest of all applicants, however only selected candidates will be contacted.