Discover
The Opportunity
Are you passionate about customer service and looking for a change from the call center environment? Do you take pride in your ability to get to the bottom of any problem? Are you focused on making sure your customers are satisfied?
We are currently looking for a self-motivated Bilingual Customer Service Representative to join our team in our Dieppe or Richibucto location. The ideal candidate understands the importance of great customer service and enjoys working in a fast paced, team environment.
What you'll do
Responsibilities
This position interacts daily with customers, sales representatives, marketing, IT, purchasing, pricing, account receivables, shipping, planning, engineering and operations.
This position requires the successful candidate to:
• Assist customers with inquiries such as pricing and deliveries
• Provide accurate information to clients
• Enter orders in the order entry system for production and delivery
• All other duties as assigned
What you'll need
Qualifications
• Excellent oral and written communication skills in both official languages
• Strong interpersonal and organizational skills
• Detail oriented
• Works well with others, good communication skills are essential
• Knowledge of systems and technology
• Experience using an ERP system (Oracle) an asset
We're looking for
Core Skills
A little bit about us
Imperial Manufacturing Group
Imperial Manufacturing Group is a leading manufacturer and supplier of heating, ventilation and structural building products for residential and commercial applications. Recognized as one of "Canada's Best Managed Companies - Platinum Club", our employees are valued and recognized as the key to our success; their growth is continually challenged and supported within our dynamic and diversified organization.
IMG believes that our entrepreneurial culture creates an environment that encourages and enables our employees to be at their best every day. Encouraging them to think on their feet, to take an idea from start to finish, to take ownership of their job, and to ultimately stay ahead of the competition.