The Opportunity

Fredericton, NB
Information Technology
$18.54 - $22.54 / hour
Competition Number: #038-24.25

Closing Date: July 15, 2024 at 4:00 PM

CETL Media Lab

The Centre for Enhanced Teaching & Learning promotes a strong culture of teaching & learning excellence, helps educators and faculties develop and deliver excellent course and curricula, supports educators use of instructional technology and media, and facilitates the development and use of exceptional teaching & learning spaces, both physical and virtual.


Full-time | Renewable mid- August - mid-June | Fredericton | On-Campus

UNB is committed to ensuring employees can maintain a healthy work-life balance. This renewable position starts in mid-August and ends mid-June annually. The successful candidate will be off during the summer months and return annually in August.

Standard Work Hours: Mon - Fri | 9:30 am - 4 pm | 30 hours per week

Salary Range: $18.54 - $22.54 per hour


Reporting to the Learning Innovations Manager, the Audio-Visual Assistant is responsible for the day-to-day operations of the teaching and learning open-access multimedia lab. They will oversee the planning, coordination, and scheduling of all services and operations within the lab under the guidance of the Learning Innovations Manager.

  • Act as the initial point of contact in the lab for self-directed media projects for faculty, staff, and students assisting with creative and technical support and expertise with lab software and hardware.
  • Assist with and provide printing facilities and expertise including the printing of large format prints for poster presentations, conferences, and events.
  • Assist clients with graphic layout and coordinate large format printing jobs for clients.
  • Advise student producers and faculty members on self-directed video and media production projects done in lab and lab studio.
  • Assist in providing instruction and technical support to UNB faculty, staff, and students in the use of video capture, multimedia hardware, and software.
  • Provide one-on-one support in the use of computers, multimedia software, and hardware, computer peripherals.
  • Install and update technologies and equipment and train clients on their use.
  • Track technical problems with lab equipment and assist in arranging appropriate service with IT technicians.
  • Ensure records of hardware and software installed including program versions and site licenses are kept current.
  • Assist in managing cash sales and receipts for media lab services.
  • Schedule the open-access computer lab for faculty, their classes and students.
  • Monitor inventory levels of print materials and consumables as required.
  • Ensure efficient functioning of the Media Lab including client access to equipment.
  • Assist with the scheduling and training of part-time student assistants in the operation of the lab and track student intern hours.
  • Answer email and phone inquiries of departmental inquiries.
  • Ensure the security of all lab equipment.
  • General routine maintenance and cleaning of lab equipment and facilities.
  • Other duties as required.


  • Post Secondary Education in Multimedia, Graphic Design, Video Productions, information Technology or a related field.
  • A minimum of 2 years of experience in a media lab, multimedia production, or technical support role.
  • A combination of education and experience will be considered.

Additional Strengths

  • Proficiency with multimedia software and hardware, including but not limited to Adobe Creative Suite, video editing software, and large-format printing equipment.
  • Certification or demonstrated proficiency in multimedia software (e.g., Adobe Certified Associate) is an asset.
  • Experience in an educational environment is considered an asset.
  • Excellent communication and interpersonal skills.
  • Strong organizational and records management skills
  • Ability to provide effective training and support to users with varying levels of technical proficiency.
  • Familiarity with large-format printing processes and equipment.
  • Ability to troubleshoot and resolve technical issues promptly.
  • Strong customer service orientation and the ability to work well in a team environment.

A little bit about us

University of New Brunswick

The University of New Brunswick employs more than 3,200 full- and part-time staff, including faculty, support staff and students. UNB values people and we have proudly been named as one of Canada's Top 100 Employers for 2024 and one of Atlantic Canada's Top Employers for 2023.

UNB is situated on the unceded territory of the Wolastoqiyik and Mi'kmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research.

Are you interested?

Work With Us


UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.


This position is part of the UNIFOR, Local 4504 employee group and falls under the GLTA Collective Agreement.


The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.