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The Opportunity

Moncton, NB
Automotive
Experienced
Full-time
Competition Number: 3061386
The Opportunity

We have two openings for an Appointment Coordinator, one at Lounsbury Chevrolet in Moncton and another at Seaside Chevrolet in Shediac.

The Appointment Coordinator is responsible for all incoming calls to the Service Departments and scheduling appointments for customers.

We are looking for someone who is reliable, dependable, enjoys speaking on the phone, and working as part of a team. Someone who strives to provide the best customer service experience.

Work With Us

Lounsbury Group is committed to investing in our employees through training programs and a great work environment, plus:

  • Competitive Wages

  • Group Benefits Plan including health, dental, vision, life insurance, and disability that begin on your 1st day

  • Pension Plan

  • Employee discounts on cars and furniture

  • Career growth and continuous development

  • Respectful and cohesive working environment with strong company values

Responsibilities

  • Answer all inbound calls to the Service Department and schedule service appointments for the customer.
  • Answer all inbound emails to the Service Department.
  • Manage the online bookings that come through the company website: contacting (call or email) customers to confirm the appointment. Could have to do troubleshooting to figure what service they need.
  • Do outbound calls to existing service customers – MVI, tire storage, run recall reports, and contact customers for repairs, and promotions.
  • Send email blasts for promotions in the Service Department – create content for promotions.
  • Follow-up with customers who are a no-show for an appointment.

Qualifications

  • High school diploma or GED.
  • Fluently bilingual in English and French is required for the position at Seaside.
  • Knowledgeable of the operations of a vehicle.
  • Ability to multitask in a fast-paced environment while paying strict attention to detail.
  • Computer savvy with the ability to manage multiple applications at once; must be proficient in Microsoft Office products (Outlook, Excel, Word, etc.).
  • Excellent communication skills, both verbal and written
  • Ability to respond to questions and concerns, and to overcome objections.
  • Cheerful disposition.

Look for yourself

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A little bit about us

Lounsbury Automotive Moncton

The Lounsbury Group has successful retail operations in New Brunswick, covering the entire province from north to south. Lounsbury's greatest accomplishment is the ability to have grown our business in a diverse environment of bilingual communities. Lounsbury Group employs over 400 employees in its automotive dealerships, heavy-duty truck dealerships, brand name home furnishing stores and our own independent leasing company. We are a company which has rejuvenated itself continuously to remain leaders in our respective businesses. Our network of operations covers the region and our corporate goodwill has enabled us to develop strong relationships in the communities we serve.