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The Opportunity
As the Account Executive - Renewals, you will be responsible for working with Dash Hudson's existing customers to renew and expand their contracts. You will work closely with Customer Success to develop a strategy and process for renewing your accounts, as aligned with Dash Hudson's sales strategy.
What you'll do
Responsibilities
As a member of the sales team, who works directly with our Sales Manager for Renewals, you'll be looking for ways to renew and expand our current customers. Some key responsibilities you'll have are:
- Identify opportunities for expansion within existing accounts.
- Work collaboratively with the Customer Success Representatives (CSRs) to build company by company strategies to renew and increase expansion revenue from select accounts, within defined time periods.
- Track progress, activities and usage related to your customers.
- Forecast Probability to Renew for upcoming renewals, based on your conversations with CSRs and any data that is available to you surrounding your accounts.
- Collaborate with CSRs to update 'at risk' accounts and strategize to improve customer retention.
- Maintain HubSpot CRM with regards to deals and expansions for each account.
- Use MixPanel to monitor overall usage and satisfaction of clients.
- Proactively work on Renewing business for the next 2 quarters.
What you'll need
Qualifications
Desired Skills and Experience
- 2-3 years of relevant work experience.
- Experience on the phone is considered an asset.
- Being able to think strategically and collaborate between teams.
- Postsecondary education in business, finance, or accounting is an asset.
A little bit about us
Dash Hudson
The only tool you need to outsmart social 📈
Dash Hudson is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Hudson enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Hudson is empowering brands to outsmart social, visit dashhudson.com.
At Dash Hudson, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.
Are you interested?
Work With Us
At Dash Hudson, we strive to build great solutions that solve real problems for marketers, and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, we believe that collaboration and support among the team is what propels us forward.
Dash Hudson would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the long-term success of the company. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product, and work environment.
Dash Hudson's hiring practices and company culture does not condone discrimination based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Employee Benefits
At Dash Hudson our team is our competitive advantage. We are committed to supporting one another and we work hard to make sure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:
- Vacation, personal days and sick time
- RRSP matching
- Mental health benefit
- Wellness benefit
- Donation matching program
- Parental leave top up plan
- Work from home benefit
- Flexible working hours and location
- Departmental and team-wide bonding activities