Nova Scotia Community College

Working in a team environment and reporting to the Manager of Student Services, you will:

• Provide a full range of administrative support services for the Student Services team, with an emphasis on providing superior customer service to students, staff, and the public.
• Support student services with the planning of both college and campus specific signature events, such as Orientation, Convocation, Get Started, and Open House.
• Provide best-in-class front-line service delivery, including support for in-person, telephone, MS Teams and email inquiries.
• Maintain current and historical student files and record data into PeopleSoft (the College's Enterprise Resource Planning (ERP) system).
• Prepare a variety of letters efficiently and accurately.
• Print transcripts and treat all student and alumni information with the utmost discretion and confidentiality.
• Provide supportive coverage for all administrative tasks such as filing, booking appointments, attending meetings and general office support as needed.
• Triage student referrals received by Student Services within the team and assist students in connecting with the appropriate service on campus.
• Participate in campus initiatives that support students (i.e., food security, wellness activities).

• Collaborate with another Administrative Assistant to manage enrollment related tasks and provide coverage for administrative tasks as needed during staff absences.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a post-secondary certificate or diploma in Business or Administrative Professional/Office Administration combined with a minimum of two years' (full-time equivalent) recent and related experience in a fast-paced office environment. Or you have the recognized equivalency of a high school diploma with significant (10+) years of administrative experience.

• Occupational experience that includes a front-line customer service role in a post-secondary institution would be considered an asset.

• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, specifically Outlook, Excel, SharePoint, and Teams. Prior experience with PeopleSoft (or other enterprise information systems) would be considered an asset.

• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work.

• Experience supporting/providing service to students, faculty, staff and prospective students would be considered an asset.

Relevant Skills and Knowledge:

• You demonstrate a commitment to equity, diversity, inclusion, accessibility and anti-racism.

• You possess excellent interpersonal skills and are able to interact at all levels of an organization.

• You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction.

• Your superb team working skills enable you to contribute positively to a team environment.

• You have specific technical occupational knowledge and skill in working with databases and Excel.

• You have specific technical occupational knowledge of general/standard office and administrative procedures and methods.

• You possess excellent task prioritization and coordination skills specifically related to working in a fast-paced, deadline-driven environment.

• You posses strong attention to detail skills.

• You have proven records and information management skills and abilities.

• You demonstrate a strong commitment to excellence especially regarding official communication, correspondence and information management in terms of accuracy and timeliness.

• Demonstrated professionalism and understanding of confidentiality.

• You are dedicated to life-long learning and demonstrate professional curiosity in self-driven learning activities.

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Mi'kmaq, Aboriginal/Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

NSCC is organized into six campus regions and one stand-alone campus. Each region and stand-alone campus is led by a designated Principal and regional management team which supports NSCC's commitment to accessible, high-quality education across the province.

• Eastern Region: Includes Pictou Campus, Strait Area Campus, and Wagmatcook Learning Centre
• Northern Region: Includes Truro Campus, Cumberland Campus, and Amherst Learning Centre
• Metro Region: Includes Akerley Campus and IT Campus
• Southwest Region: Includes Lunenburg, Shelburne, Burridge Campuses, and Digby Learning Centre
• Valley Region: Includes Kingstec Campus, Annapolis Valley Campus, and the Centre of Geographic Sciences (COGS)
• Sydney Waterfront and eCampus Region: Includes Sydney Waterfront Campus and eCampus

Stand-Alone Campus:

• Ivany Campus

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Jaclynn Kelly, HR Generalist, at [email protected]. Our Employee Workplace Accommodation Policy can be found here.

Unfortunately, we cannot accept late or paper applications.