Nova Scotia Community College

What you will be doing…

Working in a team environment and reporting to the Manager of Student Services you will:

• Provide a full range of administrative support services for the Student Services team, with an emphasis on student records and enrollment. Specifically, the administrative support will work closely with the Assistant Registrar at Kingstec on student records and enrolment related tasks, including but not limited to processing of transfer credit applications, verification of enrollment, recognition of prior learning and processing of transcripts and program withdrawal requests.
• Support student services with the planning of both college and campus specific signature events, such as Orientation, Convocation, Get Started, and Open House.
• Provide superior customer service to students, staff and the public.
• Provide best-in-class front-line service delivery, including support for in-person, telephone, Teams and email inquiries.
• Provide supportive coverage for all administrative tasks as a backup for frontline services and as needed to cover alternating employee leaves.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a post-secondary certificate or diploma in Business or Office Administration combined with a minimum of two years' recent and related experience in a fast-paced office environment. Or you have the recognized equivalency of a high school diploma with significant (10+) years of administrative experience.
• Occupational experience that includes records and enrollment management, specifically in a post-secondary environment, would be considered an asset.
• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, specifically Outlook, Excel, Sharepoint and Teams. Prior experience with PeopleSoft would be considered an asset.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work.
• Experience supporting/providing service to students, faculty, staff and prospective students would be considered an asset

Relevant Skills and Knowledge

• You demonstrate a commitment to equity, diversity, inclusion, accessibility and anti-racism
• You possess excellent interpersonal skills and are able to interact at all levels of an organization
• You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction
• Your superb team working skills enable you to contribute positively to a team environment
• You have specific technical occupational knowledge and skill in working with databases and Excel
• You are known for your problem solving and critical thinking skills
• You are a strong communicator
• You possess excellent coordination skills specifically related to working as a team to support student enrolment
• You have proven records and information management skills and abilities specifically related to academic records)
• You demonstrate a strong commitment to excellence as it relates to providing customer service and to the integrity of our academic records
• You are dedicated to life-long learning, keeping current in emerging technology, software and practices

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal/Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

All NSCC positions are advertised every Tuesday and Thursday. To learn more about us and our hiring process, please follow this link.

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact David Meister, HR Generalist at [email protected]. Our Employee Workplace Accommodation Policy can be found here.