Nova Scotia Community College

What you will be doing…

Working in a team environment and reporting to the Manager of Student Services, you will provide a full range of administrative support services, with an emphasis on providing superior customer service to students, staff and the public.
Working collaboratively with the other Administrative Assistant for Student Services, you will accurately and in a timely manner, prepare confirmation of enrollment letters, print transcripts, and maintain current and historical student files. A key part of this role will be to assist with enrollments and registrations related to campus courses and programs. You will respond to walk-in requests, phone calls, and electronic enquiries related to student files and programming and services at the College. You will provide support to special events such as Convocation, Orientation, Open House and Get Started. You will also be responsible for organizing campus tours and the campus Test Drive program, all while working collaboratively with campus and provincial teams reflecting NSCC's Student Affairs integrated service delivery model.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a post-secondary certificate or diploma in Business or Office Administration combined with a minimum of two years' recent and related experience in a fast-paced office environment. Or you have the recognized equivalency of a high school diploma with significant (10+) years of administrative experience.
• Occupational experience that includes records management knowledge acquired in a post-secondary institution would be considered an asset.
• You are familiar with and are comfortable using computer applications such as Microsoft Office 365, E-mail and PeopleSoft, or other records management system
• You are comfortable working in a digital environment; and you take responsibility for acquiring knowledge about potential uses of technology to improve customer service.
• Experience supporting/providing service to students and prospective students would be considered an asset

Relevant Skills and Knowledge

• You demonstrate a commitment to diversity and inclusion
• You possess excellent interpersonal skills and are able to interact at all levels of an organization
• You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction
• Your superb team working skills enable you to contribute positively to a team environment
• You have specific technical occupational knowledge and skill in working with large data sets
• You are known for your problem solving and critical thinking skills
• You possess excellent coordination skills, specifically as it pertains to leveraging group knowledge and skill set needed to efficiently support students, faculty, colleagues and the public
• You have proven records and information management skills and abilities.
• You demonstrate a strong commitment to excellence, particularly as it relates to working with colleagues interdepartmentally to deploy inclusive, customer-centered services
• You are dedicated to life-long learning and regard professional development opportunities as integral to customer service rooted in a core commitment to diversity

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal/Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

All NSCC positions are advertised every Tuesday and Thursday. To learn more about us and our hiring process, please follow this link.

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact David Meister, HR Generalist at [email protected]. Our Employee Workplace Accommodation Policy can be found here.