Nova Scotia Community College

You will be helping students make decisions, solve problems, and meet goals that maximize their college experience. You will work to engage and support a caseload of students - including prospective, transitioning-in, current, and transitioning-out students. You will be planning and delivering events, activities, and interactions that support student growth, engagement, and leadership. You will be advising students in areas including Career, Enrolment, Finance, Learning, Student Life, and Wellness.

For example, you will:

• Provide opportunities for students to explore career and employment options
• Help students learn and make informed decisions regarding college policies, program selection and completion options.
• Assist students in planning how to meet financial commitments of college
• Use recreational, cultural, and social events and activities to engage students
• Refer students to internal learning disability, and counselling supports
• Refer students to relevant community services and supports

You will also be responsible for the management of student records, ensuring accuracy and confidentiality, as well as timely and appropriate distribution of student information. You will collaborate with the Manager of Student Services and Student Services team members, Academic Chairs and faculty, Associate College Registrar, and the Campus Principal on enrollment management issues and provide insight and analysis into enrollment trends.

For example, you will:

• Apply expert records management processes in the maintenance of student records.
• Maintain timelines, accuracy and confidentiality of student records.
• Maintain consistency in recordkeeping in accordance with College policies and procedures.
• As a PeopleSoft Power User, regularly review transcripts, enrolments, as well as any campus data entry that impacts enrolment.
• Prepare written and electronic communications to staff and students regarding a variety of College policies and procedures.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a undergraduate degree
• A degree focused in Education, Adult Education, or Business Administration would be considered an asset.
• You have a minimum of three years (full-time equivalent) of recent and related occupational experience in data, records management and relationship building within an educational/academic environment with an emphasis on excellent customer service. Experience in student services or supporting adults in personal, academic, and/or career development will also be considered.
• Occupational experience that includes working with Peoplesoft, advising adult students, event management and career advising would be considered an asset.
• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, E-mail, and/or other student/employee information managements systems such as PeopleSoft.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology to create an exceptional student experience.
• You have experience in training/facilitation preparation, delivery and evaluation.
• You have experience supporting/providing service to students and prospective students.

Relevant Skills and Knowledge:

• You demonstrate a commitment to diversity and inclusion.
• You possess excellent interpersonal skills that enable you to interact with a diversity of people and support resolution of issues.
• You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction.
• Your superb team working skills enable you to contribute positively to a team environment.
• You have specific technical occupational knowledge and skill in virtual delivery of support and services using tools such as Microsoft Office TEAMS or ZOOM.
• You are known for your problem solving and critical thinking skills.
• You are a strong communicator.
• You possess excellent coordination skills specifically related to supporting students.
• You have proven records and information management skills and abilities specifically related to specifically related to Academic data.
• You have strong project management skills.
• You demonstrate a strong commitment to excellence.
• You are dedicated to life-long learning.
• You show a strong commitment to community involvement.

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal/Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

All NSCC positions are advertised every Tuesday and Thursday. To learn more about us and our hiring process, please follow this link.

As a condition of employment, Professional Support employees at NSCC must complete a two-year (part-time) adult education program delivered by NSCC. This adult education program is a significant investment on the part of NSCC in the learning and development of new employees. To achieve regular status; all probationary, full or part-time Professional Support employees of the College must successfully complete the program within their probationary period. Term full-time Professional Support employees whose term appointment is twelve or more months are also required to participate in this program.

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contactplease contact contact Jaclynn Kelly, HR Generalist at [email protected]. Our Employee Workplace Accommodation Policy can be found here.