Nova Scotia Community College

What you will be doing…

• Working in a dedicated team environment and reporting to the Manager of Student Services, you will provide a full range of administrative support services, with an emphasis on providing superior customer service to students, faculty, staff and the public.
• Working collaboratively with the other Administrative Assistant for Student Services, you will accurately and in a timely manner prepare confirmation of enrollment letters, print transcripts, and maintain current and historical student files. You will respond to walk-in requests, phone calls, and electronic inquiries related to student files and programming and services at the College. You will assist with enrollments and registrations related to campus courses and programs. You will provide support to special events such as Convocation, Orientation, Open House and Get Started. You will also be responsible for organizing campus tours and the campus Test Drive program, all while working collaboratively with campus and provincial teams reflecting NSCC's Student Affairs integrated service delivery model.
• The successful candidate will be fully cross trained to support our student and administrative services teams.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a post-secondary certificate or diploma in Business or Office Administration combined with a minimum of two years' recent and related experience in a fast-paced office environment. Or you have the recognized equivalency of a high school diploma with significant (10+) years of administrative experience.
• Occupational experience in the following would be considered an asset:
  • a front-line customer service role in a post-secondary institution
  • Operating Point of Sale systems
  • Handling cash, debit and credit card transactions
• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, E-mail, Microsoft Teams (or other video conference and instant messaging applications) and PeopleSoft (or other large enterprise information systems).
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work
• Experience supporting/providing service to students and prospective students would be considered an asset

Relevant Skills and Knowledge

• You demonstrate a commitment to diversity and inclusion
• You possess excellent interpersonal skills and are able to interact at all levels of an organization
• You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction
• Your superb team working skills enable you to contribute positively to a team environment
• You have specific technical occupational knowledge and skill in data entry and records and file management
• You are known for your problem solving and critical thinking skills
• You possess excellent coordination skills specifically related to managing deadlines and often overlapping requests in a fast-paced, frontline role
• You have proven records and information management skills and abilities
• You have strong project management skills related to event planning and organizing and supporting committees
• You demonstrate a strong commitment to excellence and professionalism
• You are dedicated to life-long learning

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal/Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

All NSCC positions are advertised every Tuesday and Thursday. To learn more about us and our hiring process, please follow this link.

Candidates selected for interviews will be expected to provide at least three recent occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact David Meister, HR Generalist at [email protected]. Our Employee Workplace Accommodation Policy can be found here.

Unfortunately, we can not accept late or paper applications.