Nova Scotia Community College

What you will be doing…

• You will be responsible for planning, designing, implementing, and maintaining Information Services infrastructure college wide. Services include data center operations, Office 365, service desk, identity management, networking, and building automation systems.
• You will provide support to campus technicians who provide support services to college staff and students. In addition, you will provide infrastructure services to the Digital Products & Experience and Enterprise Applications teams inside the Digital Information & Technology department.
• Additional areas of focus for this position will be project coordination and procurement activities related to infrastructure, asset management, and vendor contract management. There is a rotating on call component with this position.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a post-secondary diploma in Information Technology with relevant industry certifications such as Microsoft Certified Support Engineer (MCSE) or Cisco Certified Network Associate (CCNA).
• You have a minimum of five years of recent and related occupational experience in planning, testing and troubleshooting networked computers systems.
• Occupational experience that includes supporting centralized core IT services would be considered an asset.
• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, E-mailMicrosoft Teams, Azure, data center infrastructure management (DCIM) applications, building automation systems (BAS) applications.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology, and you are committed to using technology in advancing your work
  • You have a good working knowledge of the ITIL framework.
  • An ITIL v3 or v4 Foundation certification will be considered an asset
  • A BICSI certification will be considered an asset.

Relevant Skills and Knowledge

• You demonstrate a commitment to diversity and inclusion
• You possess excellent interpersonal skills and can interact at all levels of an organization
• You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction
• Your superb team working skills enable you to contribute positively to a team environment
• You have specific technical occupational knowledge and skill in Microsoft solutions and technologies, Dell enterprise storage and computing systems
• You are known for your problem solving and critical thinking skills
• You are a strong communicator both written and oral
• You possess excellent coordination skills specifically related to vendor and subcontractor management.
• You have proven records and information management skills and abilities specifically related to operational incident and request tracking and management
• You have strong project coordination and time management skills.
• You demonstrate a strong commitment to excellence demonstrated by knowledge and/or implementation experience of industry standard frameworks, and methodologies such as ITIL, AGILE, DevOps, PMP, etc
• You are dedicated to life-long learning as demonstrated by your commitment to skill advancement and knowledge of industry advancement and trends.
• You have outstanding documentation habits.
• You have experience with asset management systems such as PatchManager B.V.

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal/Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

All NSCC positions are advertised every Tuesday and Thursday. To learn more about us and our hiring process, please follow this link.

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact David Meister, HR Generalist at [email protected]. Our Employee Workplace Accommodation Policy can be found here.