Nova Scotia Community College

• You will provide a full range of administrative support services with an emphasis on providing superior customer service. As front-line staff within the Business & Student Services, you are responsible for responding to walk-in requests, phone calls, and email inquiries related to programming/services at the College.
• Reporting to the Manager, Administrative Services, other duties will include receipting of money, processing deposits, invoicing and assisting students regarding tuition payments, sponsorships, overdue accounts, refunds, scheduling appointments, enrolling students in Continuing Education courses and general office support as needed. Along with the other administrative assistants, you will maintain and support the daily administrative functions within Student Services.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a post-secondary certificate or diploma in Business or Office Administration combined with a minimum of two years' recent and related experience in a fast-paced office environment. Or you have the recognized equivalency of a high school diploma with significant (10+) years of administrative experience.
• Occupational experience that includes providing administrative support in a post-secondary environment in addition to taking payments using a debit/credit machine, closing and balancing cash, reception, etc would be considered assets.
• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, E-mail, large Enterprise Resource Planning (ERP) systems such as PeopleSoft, Oracle, SAP, etc would be considered an asset.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work
• Experience working with Accounts Receivables and student / customer account reconciliation would be considered an asset.
• Experience supporting/providing service to students and prospective students would be considered an asset.

Relevant Skills and Knowledge

• You demonstrate a commitment to diversity and inclusion
• You possess excellent interpersonal skills and are able to interact at all levels of an organization
• You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction
• Your superb team working skills enable you to contribute positively to a team environment
• You have specific technical occupational knowledge and skill in data entry and managing financials in a large ERP system (PS preferred))
• You are known for your problem solving and critical thinking skills
• You are a strong communicator
• You possess excellent coordination skills specifically related to timely management of account billing and reconciliation.
• You have proven records and information management skills and abilities financial account management
• You demonstrate a strong commitment to excellence in ensuring correct posting of accounts, cash reconciliation, accurately responding to inquiries, meeting task deadlines, etc.)
• You have demonstrated background work in environments where confidentiality and sensitivity to client needs has been a focus.

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal/Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

All NSCC positions are advertised every Tuesday and Thursday. To learn more about us and our hiring process, please follow this link.

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact David Meister, HR Generalist at [email protected]. Our Employee Workplace Accommodation Policy can be found here.