Nova Scotia Community College

Reporting to the Academic Chair, Technology & Environment, the Information Services Specialist (CS6) is responsible for first level computer hardware and software maintenance and support for the IT program at the IT campus, specifically managing the Net172 environment. In providing the day-to-day support in computer software, hardware, and network resources, the Information Services Specialist helps to ensure the timely delivery of education and administration services to students and staff.

You will support both Windows and MacOS desktops and laptops as well as perform basic printer maintenance. You will work to support a network and equipment used for educational purposes. You will configure and provide technical support for smartphones and tablets for Wi-Fi, etc.

• You are a collaborative, team player who takes personal accountability to deliver on what is expected in your role and you strive for excellence every day. You understand our position as role models to our students and as such, you demonstrate the utmost professionalism, integrity and respect for all persons in everything you do. You are committed to life-long learning, occupational currency and a belief in NSCC's mission. You bring a learning-centered perspective to everything you do. You think broadly, celebrate diversity of thought, and respect the uniqueness of individuals. You flourish in a dynamic, changing and sometimes ambiguous environment by keeping informed and connected within your role and the College. Is this you?
• Qualifications and Occupational Experience:
• · The minimum educational qualification for this position is a diploma or degree in Information Technology, Computer Science, or a related field. Possessing one or more of the following certifications, would be considered an asset: Information Technology Infrastructure Library (ITIL) Foundations Version 3/2011/4, Microsoft Technology Associate (MTA) and/or Network+, A+, Microsoft MCP or AppleCare Technician.
• This is an entry-level position. We welcome applications from recent graduates. One year of occupational experience which includes planning, testing, troubleshooting stand-alone and networked (wired and wireless) computer systems or recognized equivalencies, would be considered an asset.
• Occupational experience in one or more of the following areas would be considered an asset: Cloud Services/Virtualization, Active Directory, VLANS and complicated network structures.
• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, E-mail, Office 365, Windows, Mac and PC platforms, basic networking and troubleshooting (Active Directory, TCP/IP), hardware repair and troubleshooting.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work. · Experience in training/facilitation preparation, delivery and evaluation would be considered an asset. · Experience supporting/providing service to students and prospective students would be considered an asset.
• A valid driver's license is required.

Relevant Skills and Knowledge

• You demonstrate a commitment to diversity and inclusion.
• You possess excellent interpersonal skills and are able to interact at all levels of an organization.
• You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction.
• Your superb team working skills enable you to contribute positively to a team environment.
• You have specific technical occupational knowledge and skill in: the ability to plan, test, troubleshoot stand-alone and networked (wired and wireless) computer systems; IT/AV systems such as data projectors, SmartBoards and video conferencing; PC, Mac and Server hardware,
  • operating systems and applications; problem solving; multi-tasking and organizational skills; customer-focused with strong communication skills; learning new technical and digital systems independently; spec and price hardware and software system requirements for multimedia systems; coordinating with hardware and software companies and internal procurement for purchase of labs/suites/systems for various multimedia systems.
• You are known for your problem solving and critical thinking skills.
• You are a strong communicator.
• You possess excellent coordination skills specifically related to coordinating services, work, events, such as Game Jams and participating/setting up the team at conferences, and logistics, working with other staff and third parties.
• You have strong project management skills so that you can independently manage maintenance and updating of hardware and software while supporting end users technical support.
• You demonstrate a strong commitment to excellence in communications within a team, customer service and ensuring fully functional labs and systems.
• You are dedicated to life-long learning; technologies change constantly in our programs and the incumbent must be committed to keeping up-to-date with new versions of software and hardware, and emerging technologies and software.

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal/Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

All NSCC positions are advertised every Tuesday and Thursday. To learn more about us and our hiring process, please follow this link.

You will change lives. You will join committed individuals as we work to build Nova Scotia's economy and improve quality of life through education and innovation. As an NSCC employee, you will be part of that change.
You will find a place to grow personally and professionally with opportunities for professional development and collaborative projects.
You will do meaningful and challenging work in a publicly accountable and respectful working and learning environment that is diverse, safe and inclusive. You will have the freedom to enable innovation, improvement and excellence.
You will celebrate the uniqueness of individuals. NSCC campuses are located on the traditional territory of the Mi'kmaq People. Nova Scotia Community College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal/Indigenous Persons, members of racially visible communities, persons with disabilities, and women. Applicants from these communities wishing to self-identify may do so by completing an online questionnaire with your application.

NSCC offers a competitive compensation and comprehensive benefits package. As a learning-centred organization, we provide opportunities for every NSCC employee to be a life-long learner. Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact David Meister, HR Generalist at [email protected]. Our Employee Workplace Accommodation Policy can be found here: https://www.nscc.ca/about_nscc/policies_procedures/index.asp.

To apply for College jobs, click on the Apply Now button. First time users will be asked to set up an account with a username and password. There are three parts to your NSCC application:

1. Your Profile. You can import your resume or your LinkedIn profile to help populate your profile (click Import Options, top right) or you can complete the profile manually. One thing to note if you are using a resume or LinkedIn; they may not import synchronously with the profile and you may still need to make some manual adjustments.
2. Your Cover Letter and Resume. Towards the bottom of the Application tab, you will see a place to attach or write your cover letter. You will also see a place to attach your resume. Although these two sections say they are optional; they are not optional and are required for a complete NSCC application.
3. Questions. Next to the Application tab, you will see a Questions tab. We will need you to complete these questions in order to submit your application.

Unfortunately, we cannot accept late or paper applications.