The Chapman Group

· Manage the day-to-day activities at the Marina and be the daily face of the club

· Actively walk the boat dock to address membership questions, concerns, and/or maintenance issues

· Maintain positive and productive communication with membership, executive committee, sub-committees, guests and employees via phone, email and in-person visits

· Act as a liaison between the executive committee members, staff, and members

· Organize and support business processes and services such as, berth and mooring assignments, clubhouse rentals and Club events, etc.

· Coach and mentor sub-committee chairs on effective committee management and budget

· Promote organizational effectiveness and oversee the implementation of each sub-committee budget and policy

· Analyze financial statements (income and expenses) relative to budgeted goals and take corrective measures as necessary

· Initiate, prepare and manage the auditing process, member and non-member billing and purchase orders

· Ensure the club is operating in compliance with established laws and regulations (weights, measures, licenses, etc.)

· Hire, train, and manage specific Club employees in collaboration with subcommittee chairs

· Complete employee (staff & contractor) performance reviews of general Club employees

· Maintain the Club website, updating information as necessary

· Market the RKYC as the preferred location for yacht club membership, learning to sail, and rental location (weddings, special events)

· Create social media content, membership information booklets, brochures, documents, and forms

· Address customer questions, concerns by providing appropriate solutions and alternatives

· Coordinate and participate in executive and sub-committee meetings

Working Environment

· Primarily in-office with some outside duties as required

· Extended periods of sitting

· Work extended hours during the busy season

Education:

· Post-secondary degree or certificate in a relevant field such as business or management, or equivalent experience

· CCM/CCE designation from the Canadian Society of Club Managers is preferred.

Knowledge, Skills, and Abilities:

· Proven practical experience in business operations, budget preparation, management, and accountability

· Ability to multi-task and manage complex tasks, projects, situations

· Exceptional verbal and written communication skills

· Strong customer service and interpersonal skills

· Proficient in Microsoft Office and using technology as a communication tool

· Highly driven and self-motivated for success

We are happy to support our client with this recruitment.