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The Opportunity
The Security Assistant Supervisor will be responsible for administrative duties and support the day-to-day operations of the department. This experienced professional will ensure complete customer satisfaction by constant monitoring of employee interaction with guests and co-worker and enabling guest's expectations to be met or exceeded. They will also contribute to the overall success of Red Shores.
What you'll do
Responsibilities
• Embed a mindset of continuous improvement into all aspects of their operations and interactions.
• Model the desired leadership behaviors while creating and maintaining an environment that fosters high employee engagement with front line employees.
• Point of contact for any issues that might arise throughout the building.
• Effectively assist in the supervision of employees to be accountable for their roles and responsibilities and manage results generated from the performance of these accountabilities; Escalate formal coaching and counseling to Supervisors.
• Assist in training the new employees, and recommend follow up training if required, for all positions in the department.
• Support the Health & Safety program, Voluntary Self-Exclusion Program, and conduct investigations, if required.
• Shift work and overnights required. 12-hour shift rotations.
• Ensure scheduled staffing levels are met based on operational demands - replace sick calls, relocate staff to help if required and make decisions on early outs or cancelled shifts.
What you'll need
Qualifications
• Requires post secondary education or comparable working experience in a related field.
• Strong organizational, interpersonal, analytical and communication skills.
• Experience leading people and working in a fast-paced customer service focused industry.
• Ability to work in a team environment.
• Knowledge of computer software applications.
• Certified in CPR and First Aid
• Responsible Beverage Service Certificate.
• Community College Law and Security accreditation is an asset.
A little bit about us
Red Shores Race Track & Casino
We are proud to be the first state-of-the-art entertainment facility in Atlantic Canada which combines Harness Racing, Dining, and Gaming all under one roof.
RED SHORES offers a work environment of growth, challenge, and innovation. We are an equal opportunity employer with comprehensive training; along with competitive salaries and benefits program.
With more than 250 employees, the RED SHORES workforce is made up of administrative, front line, technical, professional, and management positions located in the heart of Charlottetown and Summerside, Prince Edward Island.
What sets us apart from other employers is our work environment and most important of all…our people. At RED SHORES you'll have the opportunity to meet and work with people from all aspects and locations of our business - contributing creatively, and knowing you're truly making a difference in our success… and yours.