Discover
The Opportunity
Assumption Life is looking for an experienced Customer Service Representative to provide quality service to clients who own individual insurance products. In this role, you will be responsible for providing relevant and accurate product information by telephone or e-mail in addition to performing various administrative tasks.
To be successful in this role, you must be professional, friendly, have good communication skills and be able to remain calm under pressure. Ultimately, as a Customer Service Representative, you will play a front-line role in greeting customers and being a key collaborator with your colleagues.
What you'll do
Responsibilities
- Respond to questions and requests from paying clients and producers by telephone or e-mail about all of Assumption Life's active and inactive products, which represent more than 50 different products,using a variety of procedures;
- Manage several e-mail boxes and redirect requests to the appropriate people;
- Process client requests, such as sending documents, changing an address, premium or dividend refunds, handling returned mail, etc.;
- Adhere to service standards established by the industry;
- Contribute to the development and improvement of work methods and procedures.
What you'll need
Qualifications
- Post-secondary degree in administration or equivalent experience;
- Bilingual - French and English - oral and written communication;
- At least one year of experience in customer service, telephone service;
- Knowledge of Microsoft Office programs;
- Enjoy working with the public and good communication skills;
- Interpersonal skills, tact, diplomacy and politeness;
- Sense of responsibility, honesty and discretion.
A little bit about us
Assumption Life
At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.
Assumption Life is deeply committed to its community's development
Founded in 1903 in Massachusetts, Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception, Assumption Life has continued to making difference beyond the borders of l'Acadie for all families across Canada. Our Company, which began as a great idea 116 years ago, is now one of the largest mutual life insurance and financial services companies in Canada. Today, this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events, raising funds for charities or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.
An employer of choice
We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.
Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview, please let us know by emailing [email protected]
Are you interested?
Work With Us
- The chance to be part of a dynamic and successful team that adheres to the following ethical values:leadership, collaboration, trust and commitment;
- Training and development opportunities;
- A comprehensive benefits package including a competitive salary, bonus, pension and benefits;
- A dynamic location in downtown Moncton;
- A paid volunteer day;
- Time off to care for family members and pets;
- A gym located in the building.
If this challenge matches your career aspirations and you would like to play a key role in the exciting
development of our company, please send us your resume before December 5, 2021, online at this link.