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The Opportunity
The purpose of this position is to provide quality service to clients by providing relevant information about Assumption Life's individual insurance products. Primarily, this role within the team serves to provide telephone support, as well as handle general-to-complex tasks.
What you'll do
Responsibilities
Customer Service:
- Answer questions by phone and email : this person will be responsible to answer questions on Assumption Life's active and inactive products, representing more than 50 different products and many different procedures;
Clerical work:
- Processing of customer requests. Credit premiums, process NSFs and prepare conversion letters.
- Participates in the review and maintenance of work processes affecting their position as well as the documentation of work procedures.
What you'll need
Qualifications
- Must be fluently bilingual - French and English Excellent oral and written communications is mandatory
- Post-Secondary Diploma in Office Technology
- 2 years' experience in customer service, telephone service
- Knowledge of Microsoft Office software and technologies
A little bit about us
Assumption Life
At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.
Assumption Life is deeply committed to its community's development
Founded in 1903 in Massachusetts, Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception, Assumption Life has continued to making difference beyond the borders of l'Acadie for all families across Canada. Our Company, which began as a great idea 116 years ago, is now one of the largest mutual life insurance and financial services companies in Canada. Today, this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events, raising funds for charities or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.
An employer of choice
We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.
Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview, please let us know by emailing [email protected]
Are you interested?
Work With Us
What we offer you:
- Training and development opportunities.
- Comprehensive rewards package including competitive salary, bonus, pension and benefits.
- A vibrant location in downtown Moncton.
- A paid volunteer day.
- A gym located in the building.
If this challenge fits your career aspirations and you wish to play a key role in the challenging development of our business, submit your application online by February 14 2020.