Discover
The Opportunity
The Business Systems Analyst, iLottery, will support the successful operations and evolution of our Player Account Management systems (including player account and profile, wallet, RG features with the potential of more ie. Easy access project) and services through product lifecycles so that we can provide our players optimal experiences when on our site.
Continuous improvement cycles and researching innovative trends/approaches will be at the forefront of this position. This position will be responsible for monitoring the health of the certain functions on the website (account creation, funding/payment and Responsible Gambling activities, etc.) and the supporting of the back office systems using qualitative and quantitative data. They will be required to work collaboratively with business and technical stakeholders to ensure the proper solutions are delivered.
What you'll do
Responsibilities
Collect and Analyze Information
Understand our players and market as well as the gaps and opportunities that exist within the Player Account Management systems and functions. This will be done by partnering with internal business teams to define business processes and associated system requirements. Analyze and evaluate, present proposed business procedures or problems to define data processing needs. Optimize the player experiences on the website by monitoring/analyzing performance and player feedback against key metrics to determine opportunities. Gain an understanding of the technical complexity of the back office systems.
Process Documentation
Write and maintain process documentation. Document system problems and resolutions for improved player experience.
Enhancements Delivery
Investigate and analyze problems and business processes and requirements, including impact analysis of change and all systems and business areas for projects up to high complexity in order to recommend appropriate solutions. Facilitates and functions as a liaison between business and technical units and works with analysts to design solutions to meet business requirements. Identifies opportunities for continuous improvements for process and applications development to ensure high quality in all deliverables. Plans, tracks and communicates activity status to stakeholders and management as required. Plan, prioritize and deliver system enhancements by understanding and assessing business value, features, functionality and support the teams to deliver new and innovative solutions. Support user acceptance testing efforts when delivering projects or enhancements
Policies, Regulations and Standards
Ensuring compliance and maintaining confidentiality with regard to information being processed, stored and accessed. Interprets complex requirements from stakeholders and gaming legislation.
Incident Management
Assist, troubleshoot and help resolve systems related issues in conjunction with other departments. The understanding is that this person would not escalate unless it has deep player and integrity impacts. Ensuring communications and updates on incidents are completed to the appropriate stakeholders.
What you'll need
Qualifications
Bachelor's degree in a Business, Information Science, or Computer field plus four (4) years of related experience
Excellent organization, planning and prioritizing skills.
Proactive approach to problems and issues, working ahead of potential "glitches". Skill in performing structured business analysis on medium to large projects.
Skill in analysis, problem solving, critical thinking and decision making.
Skill in teamwork, communication (Collaboration and Tact), innovation, adaptability and decision making, along with a customer focus, results orientation, and business sense.
Skill in User Acceptance testing.
Skill in business or technical writing as evidenced by previous work-related experience.
Ability in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to effectively participate in multiple major projects or project roles or lead a variety of project team activities/tasks.
Ability to perform objective analysis and re-engineering of business processes to maximize quality service and cost-effectiveness. Ability to meet deadlines and communicate the status of assignments.
Comprehensive knowledge of the existing automated business applications and their relationships to each other and interfaces to outside systems.
Candidate is responsible to look for business opportunities to streamline processes with automated solutions, both internally and externally.
Knowledge and/or experience of gaming and/or gambling industry.
We're looking for
Core Skills
A little bit about us
Atlantic Lottery
Our players have been having fun and "dreaming big" since 1976 when Atlantic Lottery started offering lottery games on behalf of the governments of Nova Scotia, New Brunswick, Newfoundland and Labrador and Prince Edward Island. The game options have grown and changed over the years and so has our workforce! Today's Atlantic Lottery has more than 600 employees, who are the heart and soul of our business. We offer everything from dare-to-dream draw games to online bingo; breakopen tickets to sports wagering; and games in social settings and on the internet. With games come winners - big and small wins every day - but the best thing about lottery games is that when you choose to play with us, everyone benefits. 100% of our profits go back into our communities. That feels good! #ProudToBeAL
We are proud, gritty, community-minded, and punch above our weight. Being Atlantic Canadian means that we work hard and we know how to have fun. It also means that we genuinely care for each other as co-workers, neighbours, and friends.
Your best life is waiting in Atlantic Canada. At Atlantic Lottery, we have many roles that allow you to work from any of our four Atlantic provinces. Explore living East:
Are you interested?
Work With Us
There are many reasons why we choose to work at Atlantic Lottery (AL) and one of the most important is feeling a sense of belonging and pride in being part of a company that exists to make Atlantic Canada a better place. AL wants to give back by investing in you through career development and growth that enhances your skills and leaves you feeling energized to come to work each day. We believe our most important asset is our people and we want you to progress at the pace of your talent and to the degree of your commitment. Does this opportunity fit within your development interests?
At Atlantic Lottery, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.